Privacy Policy

What we collect

When you use PayTiller, we collect information that you provide directly and data that helps us operate and secure the platform.

• Account information — such as your name, email address, phone number and business details when you register.
• Payment details — transaction records and related metadata required to process payments.
• Usage data — how you interact with the platform, pages visited and technical details like device and browser.
• Communications — records of support requests, emails and messages you send to us.

How we use your information

• To create and manage your account and verify your identity.
• To process and settle payment transactions securely.
• To provide customer support and respond to your enquiries.
• To improve our platform, analyse usage and prevent fraud or abuse.
• To send you service updates and, with your consent, marketing communications.

When we share information

We do not sell your personal information. We only share data when necessary:

• With payment processors and financial institutions to complete transactions.
• With trusted service providers who help us operate the platform, under confidentiality agreements.
• When required by law, legal process or to protect the rights and safety of our users and the public.

Keeping your data safe

We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction. This includes encryption in transit and at rest, access controls and continuous monitoring of our systems.

While no method of transmission over the internet is 100% secure, we work hard to safeguard your information and regularly review our security practices.

How long we keep data

We retain your information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes and enforce our agreements. When information is no longer needed, we delete or anonymise it securely.

Your choices and rights

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access a copy of the information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to legal obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated policy on this page with a revised "Last updated" date and, where appropriate, notify you. We encourage you to review this page periodically.

Questions about your privacy?

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@paytiller.top or call +880 1911 336699.